This guide details ExpressVPN’s refund policy and money-back guarantee, while also showing you how to get a refund.
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ExpressVPN’s refund policy
Refunds for App Store purchases
How to get a refund
ExpressVPN’s refund policy
If you are a first-time user who is not 100% satisfied with your experience of using ExpressVPN, you have a guaranteed 30 days from the moment you buy your subscription (and dedicated IP add-on, if applicable) to get a full refund.
Additionally, if your subscription renews yet you did not intend for it to do so, you have a guaranteed 14 days from the moment your subscription (and dedicated IP add-on, if applicable) renews to get a full refund.
Note that refunds apply to subscriptions purchased directly from ExpressVPN or via Google Play.
You can request a refund on any plan bought directly from ExpressVPN or via Google Play. Get in touch with the ExpressVPN Support Team to ask for your refund.
Refunds for App Store purchases
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the ExpressVPN 30-day money-back guarantee for new subscriptions or the 14-day money-back guarantee for renewed subscriptions.
Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.
Read more about ExpressVPN’s 30-day money-back guarantee here.
How to get a refund
To get a refund:
- Sign in to your ExpressVPN account.
- On the left sidebar, select Account & Billing.
- Scroll down to the Payment history section and select View.
- Select Refund next to the payment you want refunded.
- Choose whether or not to complete the optional survey, then select either Submit and Proceed with Refund or Skip and Proceed with Refund.
- Choose the product you want to refund, then select Proceed With Refund.
- Review your refund request, then select Proceed With Refund.
- You will see a message confirming your refund request. It takes up to ten days to process your refund.
If you are eligible for a refund but have issues with the steps above, contact the ExpressVPN Support Team for immediate assistance.